The customer support that you can receive from your shared hosting supplier is really important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical trouble with a current account. Prompt and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual web hosting supplier and not from some reseller. When you obtain a hosting account via a company that doesn't own its servers and it cannot access them right away, it's very likely that you will wait for a few days in order to get a reply to your query, thus your websites may stay offline for a long time. In contrast, a provider which provides various means of communication and has a support crew that is available all the time will assist you to right away and help you minimize or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

All of our Linux shared hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting solutions well before you make an order or you're an existing client and you have a question or some difficulty, you are able to contact us at any time, including holidays and weekends. We have many channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters that require extra time to analyze and resolve. In contrast to a number of other website hosting suppliers, our trouble tickets have a guaranteed max reply time of just one hour, thus no matter what the trouble is, it will be resolved on time and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your sites will be available at all times and so will we. With a number of connection options, you will be able to pick the optimal method to contact us and inquire about our services if you don't have an account yet, or get assistance in case you are already among our customers. You're able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature a one-hour answer time guarantee, even though it hardly ever takes over 20 mins to get assistance regardless of the nature of the trouble. With our customer and tech support services, we'll be there for you when you need us, not a few days after that.

24/7 Customer Support in Dedicated Hosting

All the dedicated server packages that we provide feature 24/7 support via different methods of communication and with a 1-hour max response time warranty. When you want to learn more about the packages or you have some billing or general questions, you will be able to call one of the local numbers we have internationally or you could use our live chat service and speak with a live agent. For strictly technical issues that need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to track a specific problem. The response time for them rarely is more than 30 minutes, so that you can forget all about having to wait for a full day so as to get support. The support service is available for all the server-related matters, and the pre-installed software. In the event that you want assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we supply with all plans.