Tech Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be responded to within maximum 1 hour after the trouble ticket or email is submitted. If your case requires further assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, right away then leave a note to let you know that more time will be required for reaching a solution. Furthermore if you take advantage of our Administration Services package, any of the server administration tasks included there will be carried out whenever you specify.
A Top–Quality Tech Support Service
Our tech support team will be online for you 24–7–365 should you require help working with the Control Panel or with any of the applications that we pre–install for your convenience on the server. Furthermore if you need assistance with all the daily administration tasks on your server, you can take advantage of the Administration Services package, that includes data backup storage space, weekly OS updates, installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Our Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the how–to articles in addition video versions which show all the tasks that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each Control Panel section.